This policy explains how to return an item you bought from Economy Market (operated by VIP Synergy Digital Ventures LLC) and how refunds are handled.
30-day returns
You can return most unused items within 30 days of delivery for a refund. To qualify, the item must be unused, in its original condition, and in its original packaging with any tags or seals intact. Items that show signs of use, or are missing their original packaging, may be refused or may only qualify for a partial refund.
To start a return, contact us at [email protected] with your order number and the item you want to return. We will confirm the return and provide a return address; do not ship an item back before contacting us, since packages sent without confirmation may not be matched to your order or refunded promptly.
Damaged or wrong items
If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at [email protected] with your order number and photos showing the problem, including the packaging if it was damaged in transit. Once we review the photos, we will send a replacement at no extra cost or issue a full refund, whichever you prefer. You do not need to pay return shipping in this case, and in most cases you will not need to send the item back at all; if we do need it returned, we will cover that shipping cost.
Refund timing and method
Refunds are issued to the original payment method used at checkout. Once we receive and inspect a returned item, we process the refund within 10 business days of receiving the return. Depending on your bank or payment provider, it can take a few additional days for the refunded amount to appear in your account or on your statement after we issue it. If your original payment was made in cryptocurrency through BTCPay, the refund is issued as an equivalent-value payment using the same method, since crypto payments cannot be reversed directly.
Return shipping costs
For items returned because you changed your mind or ordered the wrong item, return shipping is paid by the customer, unless we state otherwise when we confirm your return. For items that arrived damaged, defective, or wrong, return shipping, if needed, is paid by us, as described above.
Return address
We use different suppliers for different products, so the correct return address depends on what you are returning. Do not send a return to our registered business address. Contact support first and we will give you the correct return address for your specific item.
Items that cannot be returned
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Items that come into direct contact with skin, such as certain beauty, personal care, and intimate apparel products, once opened or used.
- Earrings and other pierced jewelry.
- Personalized or custom-made items, including anything made to your specifications, size, or with custom text or images.
- Items marked as final sale or non-returnable on the product page at the time of purchase.
These exclusions do not affect your right to a replacement or refund if the item itself is damaged, defective, or not what you ordered.
Order cancellations
If you want to cancel an order before it ships, contact us as soon as possible at [email protected]. We can cancel and fully refund an order only if it has not yet been dispatched to a supplier or carrier. Once an order has shipped, it is handled under the returns process above rather than as a cancellation.
Contact
For any question about a return, replacement, or refund, contact [email protected]. Our business address is 30 N Gould St, Sheridan, WY 82801.